Overview
At A.L.L GEMS, operated by A.L.L TRADING, a registered business in France, we are committed to ensuring customer satisfaction with every gemstone and jewelleries purchase. In accordance with European Union and French consumer protection laws, we offer a transparent return and refund policy detailed below.
- Right of Withdrawal (14 Days)
Under Article L221-18 of the French Consumer Code, you may withdraw from your purchase within 14 days of receiving your order, without the need to give a reason.
To request a return, please contact us by email at info@allgems.fr within this period.
- Exceptions to the Right of Return
As allowed under Article L221-28 of the Consumer Code, the following items cannot be returned:
• Custom-made or personalized jewelry
• Modified, engraved, or resized items
• Loose gemstones altered or selected on specific request
• Products manufactured or adjusted to client specifications
- Conditions for Accepted Returns
To be eligible for a refund:
• Items must be unused, unworn, and in original condition
• All certificates, packaging, and documentation must be included
• The product must be returned within 14 days of our return confirmation email
Items returned in incomplete, used, or damaged condition will not be accepted.
- Return Instructions
- Email us to receive a return authorization.
- Carefully package the item with all its original contents.
- Send it via tracked and insured shipping to:
ALL GEMS – A.L.L TRADING
52 Rue De Belfort, Le mans 72000
France
Return shipping costs are borne by the client unless the item was defective.
- Quality Inspection & Refunds
After receiving your return:
• A quality control check will be performed
• If approved, we will issue a refund (excluding shipping) within 14 business days
• Refunds will be made via the original payment method
If the item fails inspection, we will notify you, and the item may be returned to you at your expense.
- Damaged or Defective Items
If your item is faulty or arrives damaged:
• Contact us within 48 hours of delivery
• Send clear photos and your order reference
• We will arrange a repair, exchange, or full refund, including any return shipping if applicable
- Repeated Returns & Administrative Costs
To avoid abuse of our return system:
In cases of multiple returns from the same client, a 5% administrative fee may apply to future refunds.
Legal Notice
A.L.L GEMS is a commercial name operated under A.L.L TRADING, a business duly registered in France and subject to local and European trade and consumer protection laws.
Contact Us
Have questions or need help? Reach out:
Email: info@allgems.fr
We are happy to assist you throughout the return process.