Frequently Asked Questions (FAQs)

Need Help? Just ask – we are happy to assist 

Scroll down to learn more 

Authenticity & Sourcing

• Are your gemstones authentic?

Yes, all our gemstones are 100% natural and authentic, hand-selected by an experienced gemologist with over a decade of expertise.

• Where do your gemstones come from?

Our collection is primarily sourced from Afghanistan’s renowned mines, including Panjshir, Badakhshan, and other historically rich regions.

Shipping & Delivery

• Do you offer worldwide shipping?

Yes, we ship globally from France. Delivery times and fees vary depending on location.

• Where do you ship from?

All orders are processed and shipped from our location in France.

• How much is shipping?

Shipping costs are calculated at checkout based on destination and order size.

• How long does shipping take?

Typically, orders within Europe arrive in 3–7 business days. International orders may take longer.

• Do I have to pay customs or import fees?

Depending on your country, customs fees may apply and are the responsibility of the customer.

• How do I track my order?

Once shipped, you’ll receive a tracking number via email.

Returns & Exchanges

• What is your return policy?

You can return eligible items within 14 days of delivery. See our full Return Policy for details.

• Can I return or exchange a single item from a jewelry set?

Yes, if the item is eligible under our return policy.

• How do I request a return?

Contact us through our Contact Page with your order details.

• Can I cancel or modify my order?

Orders can only be canceled or modified before shipping. Contact us immediately for assistance.

Jewelry Details & Customization

• Can I request a custom piece?

Absolutely! We accept custom requests. Contact us to discuss your vision.

• Do you offer sizing or engraving?

Yes, both services are available upon request for selected items.

• Is your jewelry hypoallergenic?

Yes, we use high-quality, hypoallergenic materials suitable for sensitive skin.

• What materials do you use?

We craft our pieces using genuine gemstones, sterling silver, and high-grade metals.

Crystal Jewelry Use & Care

• Are your crystals natural?

Yes, all our crystals are natural and ethically sourced.

• Can I wear my jewelry in the shower, pool, or ocean?

It’s best to remove jewelry before water exposure to preserve its quality.

• Can I wear my crystal jewelry daily?

Yes, our pieces are designed for regular wear, but we recommend gentle care.

• How long does the elastic band last?

With proper care, the band can last over a year. Avoid overstretching.

• Can the elastic band break?

Like any material, over time and use, it may weaken, but we use durable elastic cords.

• Will my jewelry look exactly like the photos?

Each piece is unique due to the natural variation in gemstones, but all pieces match the quality shown.

Support

• How do I contact customer support?

Use our Contact Page or email us directly at info@allgems.fr. We’re here to help!